Refund policy

Returns and exchanges

We want you to love every piece you bring home. Please read the following before placing an order.

Made-to-order and custom-configured pieces

Most of our furniture is made to order in the covering, finish and configuration you select. Because these pieces are produced specifically for you, they are generally final sale and cannot be returned or exchanged once production has begun. If you need to change or cancel an order, contact us as soon as possible and our team will confirm what is possible at that stage.

Damaged or defective items

Please inspect your furniture at delivery. If an item arrives damaged or with a manufacturing defect, contact us promptly with your order number, a description of the issue and photos. We will work with you to arrange a repair or a replacement, depending on what is appropriate.

How to start a request

Call us at (305) 591-2642 or WhatsApp (786) 709-9605, or send a message through the contact form on our website. Exchanges are handled case by case.

Refunds

Where a refund is approved, it will be issued to the original payment method. Our team will confirm timing when the refund is processed.